Privacy Policy

Privacy Policy
Effective Date: 11/1/2025

Welcome to Lisa Keutman, LCSW (“we,” “us,” or “our”). Your privacy is deeply valued. This Privacy Policy explains how we collect, use, protect, and disclose personal information through our website [lisakeutman.com] and related digital tools, including our e-library, journaling prompts, and text-based support (collectively, the “Services”).

1. Purpose and Scope

This policy applies to all visitors and users of our website and Services. By accessing or using our Services, you agree to the practices described here. This policy is separate from any Notice of Privacy Practices that applies to therapy clients.

2. Information We Collect

We may collect:

  • Personal Information you voluntarily share (name, email, phone, contact form submissions, scheduling details).

  • Health or Sensitive Information provided through intake or coaching forms, which are stored securely in accordance with HIPAA and ethical standards.

  • Technical Data automatically collected (IP address, browser type, device information, pages visited, cookies and analytics).

  • Payment Data processed through secure third-party payment processors—we do not store credit-card numbers.

3. How We Use Information

Your information is used to:

  • Schedule and deliver therapy and wellness services.

  • Maintain membership access, journaling, or resource library tools.

  • Communicate updates, reminders, or newsletters (only if you’ve opted in).

  • Improve website functionality and client experience.

  • Comply with professional, legal, or ethical obligations.

4. Information Sharing

We may share data only with trusted third parties (e.g., scheduling systems, secure payment processors, email providers, or analytics platforms). Each partner is contractually required to safeguard your information.
We never sell or rent your personal data.

5. Cookies and Analytics

Our site uses cookies and analytics to improve user experience and monitor performance. You may disable cookies in your browser at any time, though some features may be affected.

6. Data Retention

We retain data only as long as necessary for the purposes above or as required by law and professional record-keeping standards. When data is no longer needed, it is securely deleted or anonymized.

7. Security

We use encryption, password protection, and secure servers to help keep your data safe. However, no method of online transmission is entirely secure, and we cannot guarantee absolute protection.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data, and to opt out of marketing communications. To make a request, email [hello@lisakeutman.com] and we will respond promptly.

9. Therapy and Confidentiality

Website privacy differs from clinical confidentiality. If you become a therapy or coaching client, your health information is handled under separate professional and HIPAA standards. Website use alone does not create a therapist-client relationship.

10. Children’s Privacy

Our site and services are not directed to children under 13, and we do not knowingly collect data from minors.

11. Policy Updates

We may update this policy periodically to reflect changes in law or practice. The date at the top of this page shows the latest version. Continuing to use our Services indicates acceptance of any updates.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Lisa Keutman, LCSW
Email: Support@lisakeutman.com
Website: www.lisakeutman.com
Location: North Carolina (Online Therapy Across NC)